Privacy Policy

1. Information We Collect

When you contact us or become a member of Fur Real Dog, we may collect the following information:

• Personal information: Name, email address, phone number, and mailing address.
• Dog information: Breed, age, temperament notes, vaccination records, and behavioral assessments from meet & greet sessions.
• Payment information: Billing details processed through our third-party payment processor. We do not store credit card numbers directly.
• Service records: Walk reports, photos, videos, and session notes related to services provided.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our dog care services
• Match your dog with appropriate handlers and compatible groups
• Send you service updates, photos, and walk reports during and after each session
• Process membership fees and service payments
• Communicate with you about your membership, scheduling, and any concerns about your dog
• Maintain internal records for safety, including temperament assessments

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following cases:

• Service delivery: Handlers assigned to your dog will have access to relevant dog information (name, temperament, special needs) to provide safe and effective care.
• Payment processing: Payment details are shared with our payment processor to complete transactions.
• Legal requirements: We may disclose information if required by law or to protect the safety of dogs, clients, or staff.

4. Photos & Videos

We take photos and videos of dogs during services to provide updates to their owners. These images may be used on our website, social media, or marketing materials unless you opt out. To opt out, notify us at woof@furreal.dog.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your membership is active and for a reasonable period afterward for record-keeping and legal compliance purposes. Dog temperament assessments may be retained indefinitely for safety purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at woof@furreal.dog.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active members of any significant changes via email. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

Fur Real Dog
1200 Lake Washington Blvd, Renton, WA 98056
woof@furreal.dog
(425) 696-6330